According to our experience, the Death On Arrival (DOA) rate is below 2% on average.
If there is any fish or plants Death On Arrival (D.O.A), the customer must report to us within 1 hrs of arrival and if your purchase does arrive dead, whether the loss is caused by carrier’s mishandling or by something we have done, we will refund it ( excluding shipping charges) and the below procedure is followed:
IMMEDIATE ACTION TO BE TAKEN UPON YOUR ORDERS ARRIVAL
Videos of the livestock/Aquarium Plants should be reported in whatsapp
Please also refer to Refund Policy for more information
We use different courier services based on location and weight of the contents of the order.
(DTDC & Professional For Other States) , ST Courier For TamilNadu
