All orders are processed weekly once (usualy monday). Orders are not shipped or delivered on weekends or holidays. shipments may be delayed a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via whatsapp
We do ship with multiple courier partners like The Professional Courier, ST Courier and Track on Courier, the courier partner is chosen based on your locality and shipped, Shipping charges are varied from State to State, Shipping charges are added based on the items in your cart.
Delivery Policy
Once your order is dispatched the status of your order will be moved to completed, you will get notifications on email .
The tracking number will become active within 12 hours. You will be held responsible to track from time to time and get your parcels at the earliest. If you find any unusual delays in shipment to receive please contact us within 2 days.
All the shipments we book from here are home delivery only but there will be certain cases in which the courier partner will request you to pick up the shipment from the courier hub depending upon the area, in that case, please do not hesitate to pick up the parcel since it may contain Live items.
Once the tracking link is activated you can get the courier partner’s contact information when tracking through their official website, please use the courier partner’s official website only, no courier partner will request you to pay the amount at the time of delivery since all are the parcels are prepaid. If they request any money from you please contact us immediately.
Refund and Cancellation Policy
Our focus is to fulfill customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money (except the shipping charge)., provided the reasons are genuine and proved after investigation.
Cancellation Policy
For Cancellations, please contact us via Whats App within 1 business day, request received later than one business day will lead to payment gateway charges for cancellation. There is no cancellation done when the product is dispatched from us.
Refund Policy
Below are the terms and conditions before claiming a refund.
The refund request should be given on the website immediately once you received the parcel.
No refunds are accepted on Live fish, except DOA. (Photos/videos must be shared without opening the fish package).
All refunds are processed only to the wallet on the website, no cash/bank/UPI transfers are done.
Shipping charges will not be refunded upon DOA.
In case the fish are dead by transportation, we will refund the dead fish or we will resend them again.
The amount added to the wallet can be used for your upcoming purchases, the amount added to the wallet cannot be moved to your bank account.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.